導(dǎo)讀1.什么是質(zhì)量管理what'squalitymanagement在質(zhì)量方面的指揮和控制活動(dòng)thecommandandcontrolactivitywhich....

1.什么是質(zhì)量管理

whats quality management

在質(zhì)量方面的指揮和控制活動(dòng)

the command and control activity which is in term of Quality.

• 制定質(zhì)量方針和目標(biāo)
• Establish quality policy and objects
• 質(zhì)量策劃-制定質(zhì)量目標(biāo)并規(guī)定必要的運(yùn)行過程和相關(guān)資源以實(shí)現(xiàn)目標(biāo)
• Quality planning:
• establish the quality objects and specify the necessary operational process and related resources to achieve the objects.
• 質(zhì)量控制-致力于滿足質(zhì)量要求
• Quality control:
• dedicated to meet the quality requirement.
• 質(zhì)量保證-提供質(zhì)量要求會(huì)得到滿足的信任
• Quality assrance:
• providing confidence that the quality requirement will be met.
• 質(zhì)量改進(jìn)-增強(qiáng)滿足質(zhì)量要求的能力
• Qualtiy improvement:
• enchance the ability to meet the quality requirement.

2.朱蘭質(zhì)量管理三部曲

Quality management trilogy of Jarun.

質(zhì)量策劃-質(zhì)量控制-質(zhì)量改進(jìn)=事前-事中-事后=PDCA

quality planning -quality control-quality improvement=before-during- after (project)=PDCA

3.質(zhì)量管理發(fā)展的三個(gè)階段

three stage of quality management development

質(zhì)量檢驗(yàn)-統(tǒng)計(jì)質(zhì)量控制-全面質(zhì)量管理

Quality inspection- statistic quality control-total quality management

4.質(zhì)量管理的代表人物及其主要思想

qualtiy management representatives and their main ideas

克勞士比：零缺陷之父，符合性質(zhì)量

Philip B. Crosby: the father of "Zero-defect"," conformity quality"

朱蘭：質(zhì)量之父，適用性質(zhì)量

Juran: the father of quality, appliability quality.

石川磬：質(zhì)量管理不是靈丹妙藥，而更像是中藥

Ishikawakaoru:quality is not a panacea,it is more like traditional chinese medicine.

戴明：質(zhì)量管理是一種最經(jīng)濟(jì)的手段

Deming:quality management is the most economical mean.

學(xué)習(xí)如春起之苗,不見其日增,而日有所長(zhǎng)

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